Refund Policy

This Refund Policy explains when and how you can request a refund for Products purchased from Klein Soundworks. Our Products are digital goods (audio software, plug-ins, presets, and documentation) delivered electronically.

Digital goods & your right of withdrawal

Because our Products are downloadable digital content, your statutory right of withdrawal ends once the download or activation begins with your express consent, to the extent permitted by law. By completing your purchase and starting the download, you acknowledge this.

Our voluntary guarantee

We want you to be happy with your purchase. If a Product does not work as described and we cannot help you resolve the issue, you may request a refund within 14 days of purchase.

When a refund may be granted

• The Product is faulty, corrupted, or materially not as described, and support was unable to resolve it;
• You were charged in error or charged more than once for the same order.

When a refund will not be granted

• You changed your mind after downloading or activating the Product;
• The Product is incompatible with your system, where the requirements were clearly stated on the Product page;
• You do not have the technical setup described in the system requirements;
• The refund is requested after the 14-day window.

Try before you buy

Where a free trial is available, we strongly encourage using it to confirm compatibility and satisfaction before purchasing.

How to request a refund

Email us at info@kleinsoundworks.com with your order number and a short description of the problem. We usually respond within a couple of business days and, where a refund is approved, issue it to your original payment method.

Your statutory rights

Nothing in this policy limits any mandatory consumer rights you have under the law of your country of residence.

Contact

Questions about this policy? Contact us at info@kleinsoundworks.com.